In consideration of the payment of the price by the customer to the company, the company shall deliver the goods to the customer on a date to be notified, and, wherever possible, agreed with the customer.
The company shall endeavor to make delivery of the goods within 7-10 working days of the date of the contract. However, the company shall not be liable for any penalty, loss, injury, damage, or expense arising from any delay or failure in delivery or performance of the contract from any cause at all, nor shall any such delay or failure entitle the customer to refuse to accept any delivery under the contract, performance of the contract, or to repudiate the contract.
All dates quoted or provided by the company for the delivery are approximate only and although the company shall use its best endeavors to supply the goods within the time scale of 7-10 working days, or any other timescale notified by the company to the customer, time shall never and not be of the essence at any point. The company shall not incur any liability whatsoever for failure to supply or deliver goods by any given or such date or dates.
Delivery of the goods shall be affected by the company arranging transportation of the goods to the customer’s premises.
The company may at the company’s sole discretion subcontract the performance of the delivery in whole or in part. The choice of carrier to effect delivery shall at all times be the company’s and the customer shall raise no requisition in relation to the same.
Delivery of the goods may take place separately and on a piecemeal basis.
The customer warrants in entering into the contract to ensure that adequate access is available to the premises to enable the company to deliver the goods and in the event, it is not, the company shall be at liberty to deliver the goods to the closest point of accessibility which shall be determined by the company, employees, servants or agents at their sole discretion and the customer shall raise no objection or requisition thereto.
The customer shall carefully examine the goods upon delivery and shall notify the company of any shortages or defects reasonably discoverable upon careful examination and sign the delivery notes with the relevant damages. Such notification shall be made in writing and must be received by the company within 48 hours, commencing with the date of delivery in the absence of such notification, the company excludes all liability in respect of any defects or shortages. Any goods which the customer believes are damaged or defective must be retained together with the packaging for inspection by or on behalf of the company.
If the company shall be satisfied that the goods are satisfactory and are as detailed in the contract and are not damaged or defective, then the contract shall be deemed to have been fulfilled insofar as the company’s obligations under the contract are concerned.
Please contact us within 7 days of delivery to let us know you wish to return any items. We will need to know your order reference, the model name and size of the model you are returning and the date you ordered.
You may deliver the goods back to our warehouse or alternatively we can arrange collection at a minimum cost of £120 which we will deduct from the refund. Please note this returns policy does not apply to items that have been specifically tailored to your requirements or special-order items which cannot be returned.
*Please note, for any returns within 30 days as part of the 30 night sleep trial, a collection charge of £120 will be deducted from the refund amount and the mattress MUST be placed back in its original packaging at the time of collection. These terms must be adhered to in order for a refund to take place under the 30 night sleep trial*
If your postcode begins with any of the following you will be charged an extra small amount.
This is due to the location of these destinations and unfortunately cannot be prevented
We cover the whole of England and Scotland, however the Highlands as well as some areas in England will incur a surcharge.
· Scottish Highlands up to Inverness – £40 Surcharge
· England post codes TR, TQ, PL – £20 Surcharge
-Lower Scotland: G, FK, KY, ML, PA, DG, KA, EH, DG, TD – £10 Surcharge
-England: TA, EX, DT, BH, CT, NR – £10 Surcharge
-Wales: LL, SA – £10 Surcharge